orangemirrors Junior Member Registered: Feb 2002 Location: manchester Posts: 26 astratech i know its been said before but ill say it again what a fantastic service its good to have a sponsor that is a leader, well done to all great service both delivery and customer support three cheers for astratech     Report this post to a moderator | IP: Logged 19-02-2002 06:26 AM

dunans Member Registered: Feb 2002 Location: north west Posts: 71 got to agree ordered sunday night on-line..received tuesday morning..which is next day realy..cannot fault that for service     Report this post to a moderator | IP: Logged 19-02-2002 08:55 PM

eddieww Junior Member Registered: Feb 2002 Location: london Posts: 13 got to add.... ordered yesterday afternoon...arrived before i left the house for work this morning !! set it up tommorow and i'll be watching tommorow night...wayhay !! best link i've clicked on in a long while !     Report this post to a moderator | IP: Logged 20-02-2002 11:28 AM

DaveM Senior Member Registered: Feb 2002 Location: End of the runway Posts: 157 You can always trust Andy and Judith not to let you down - it's a pity there aren't more businesses with their approach to customer service.     Report this post to a moderator | IP: Logged 20-02-2002 11:35 AM

orangemirrors Junior Member Registered: Feb 2002 Location: manchester Posts: 26 exactly i must admit i was a bit dubiuos when people were mentioning there names, as in it is small and are they up to the job, but they run an operation that the so called big hitters should learn from because they do a simple thing and that is what and when they actually say they are going to do them ive just had a thought maybe this idea of theres will catch on doubt it     Report this post to a moderator | IP: Logged 21-02-2002 03:08 AM

21-02-2002 10:27 AM

chrisf Junior Member Registered: Feb 2002 Location: Posts: 28 service to andy your service is the best i had some stuff from you in nov and it was the quickest delivery i have ever had . keep up the good work. i will be ordering from you again. thats a promise. thinking of getting a new dish soon. will contact you soon regards chrisf     Report this post to a moderator | IP: Logged 21-02-2002 10:45 AM

Astratech Super Moderator Registered: Feb 2002 Location: Swansea Posts: 25 Wow. That's a lot of kit to have in your house. Crazyp I wish ! We keep most of it close by . Andy     Report this post to a moderator | IP: Logged 21-02-2002 11:51 AM

Ghoulie Member Registered: Feb 2002 Location: M/cr Posts: 36 Andy, I too run a business from home & for 13 years have obtained the business the big boys can't because of REAL service - not the LIP service their employees pa to customer needs ( not in the sat world I may add). Keep up the excellent work - the rest can only dream of doing it right - the next move of actually doing it is beyond most     Report this post to a moderator | IP: Logged 21-02-2002 01:14 PM

orangemirrors Junior Member Registered: Feb 2002 Location: manchester Posts: 26 Astratech speaking from a customers point of view i think you made the right choice you have the best products at the best price and the best service i only hope you are making it worth your while so that you can keep offering us all this service keep up the good work     Report this post to a moderator | IP: Logged 22-02-2002 01:28 AM

Hi I have just received delivery of a Digiquest P2000 and H- H mount - receipt no. 1995 and must thank you for your excellent service. Once again thank you.

Andy Dykes

Andy, I forgot to say: Thanks for the good service again in the prompt delivery of my last order from yourselves. (Nokia 9800, Aston Cam & cards)

I have recommended you to many people.

Regards

Malcolm Robinson

I thank you in anticipation for your help both in the past as well as now and I promise to keep recommending you to all my friends thanks to your good service.

Regards,

Charles Bajada

Hi Andy

Just want to thank you for a good product and excellent service !

many thanks Jonas

Can't agree more. Guys like Andy (and Judith) deserve every bit of success. Nothing is too much trouble. Support 'em all you can guyz!!

Pugs

Astratech - quality, value, convenience... not quite QVC - no cheesy answers?!?! Just straight answers, tons of help for 8 yrs that I have been buying from him...!!!

Bought a Motorised dish from him £800, then a Nok D-Box + a lot more, every (YES EVERY) time I've had a problem / question - sorted, no moans, no hassle - simple!

Gaz

Couldn't agree more about Astratech, Andy was always quick on the button to reply to any emails and my goods were always recieved with in 4 days after ordering and that was abroad to mainland Europe! Astratech, Keep it up! Check the bargin reciever link on the website, always a bargin there to be had! Snaps

Hi Just want to tell you all how good i think the people at astratech are.I have been emailing them with more questions about the Manhattan sat range for around two weeks and i must say im very impressed with the service all my emails were answered within the hour and that included weekends.Andy answered a fair few technical questions for me with very good advice and knew everything there was to know about the products he was selling,this was the reason i bought from astratech i`d phoned Spectrum and Myers and none of them could answer my questions in my opinion these stores are simply box shifters.Do your self a favour lads and go to the best Astratech. Ferret God i should be on commision

Once again, thank you for your remarkable services, you have become my steady and only supplier the last months.

Best regards, Sotiris

Hi Andy Just to let you know that it was delivered with todays post at 1.00pm. When it didnt arrive yesterday I asked a friend to house-sit for the post and sure enough it arrived.I presume it was held up due to the storms yesterday. Many thanks for your great service. The things I read in newsgroups about your service are all true. As a novice it is great to get instant replies to your emails and the fact you phoned me in Ireland about delivery shows you put the customer first. I look forward to dealing with you again. Kind regards Richard Bradfield

Andy you have restored my faith in fellow man I dont like buying of the net (its a big gamble) the goods you sent arrived this morning no problem and in A1 working order now that ive found a site, that i know i will receive promptly the goods that i have paid for you will be hearing from me quite alot in the future thanks again

Dave from Lpool

Finally I must thank you again for all the help you have given me, I can honestly say that you offer the best service of ANY company I have ever had any dealings with. As they say on the Cider advert on the telly .... "What a refreshing change !!" Cheers Again Mate

All the best Mike Fellows

Just a post to let people know that Andy at Astratech delivers.

I have had dealing with Andy over the last week and can only complement him on the level of service that he has provided.

I purchased an Aston Cam + Seca Card and have since accessed the codes for the May update via his posting in this group and they seem to be working like a charm!!

If only everyone were as genuine!other dealers take note!!!

Thanks Andy I look forward to directing further business your way!!

Feel free to use this on your site!

Regards,

Neil

Hello There !!!

Just a quick mail to let you know that you have under charged me by 95 pence on an order I placed yesterday (No 5262) for a programmer and card.

I am not normally so honest ;-) .... but I have been totally knocked out by your service having ordered a couple of items from you over the last week.

It makes a great change to have goods delivered when you say they will be.

I will definately be using you exclusively in the future and would not hesitate to recommend you to any friends.

Keep up the excellent work !!! and thanks again.

Cheers

Mike Fellows

Thank you for the speedy way you handled this. I am absolutely delighted with it though I did panic a bit when I couldn't get all the stations, changing the LNB solved that. Superb images and stability. -- neil swallow

Hi Andy,

Order received today, goods are as you described and I am very pleased. Thanks for your attention and I hope to deal with you in the future.

Kind regards Julian.

Hi Andy,

No doubt you'll be very relieved to know that the replacement receiver arrived this evening and is working perfectly.

Thanks for all your trouble - I know that you've been as frustrated as myself over this saga.

I may be able to interest others in Puerto de Mazarron about these receivers. I assume that you still have stock - also unfortunately word gets around in a small place like this and although I haven't broadcast our problems, one can assume that potential customers have heard the story. If you could give some quality and delivery assurances then I could deliberately "broadcast" the info to regain lost ground as it were.

Thanks again for everything - the receiver seems to give very nice picture quality.

Regards, -- >From Martin Rushton in Sunny Spain

Dear Martin, just a note to say that I contacted Andy @ Astratech and very pleased I am with the MSS 500 I purchased from him. It looks and performs as new and for £95 I am very satisfied. Many thanks for your recommendation. Regards Brian. DB AV Consultants.

Dear Andy, Received Pace MSS500 today @ 11.45. I'm very pleased in every respect, a factory brand new one would not look or perform any better. Many thanks Brian Wright. DB AV consultants.

Thank you for the speedy way you handled this. I am absolutely delighted with it though I did panic a bit when I couldn't get all the stations, changing the LNB solved that. Superb images and stability. -- neil swallow

Hi Andy,

Order received today, goods are as you described and I am very pleased. Thanks for your attention and I hope to deal with you in the future.

Kind regards Julian.

Hi Andy,

No doubt you'll be very relieved to know that the replacement receiver arrived this evening and is working perfectly.

Thanks for all your trouble - I know that you've been as frustrated as myself over this saga.

I may be able to interest others in Puerto de Mazarron about these receivers. I assume that you still have stock - also unfortunately word gets around in a small place like this and although I haven't broadcast our problems, one can assume that potential customers have heard the story. If you could give some quality and delivery assurances then I could deliberately "broadcast" the info to regain lost ground as it were.

Thanks again for everything - the receiver seems to give very nice picture quality.

Regards, -- >From Martin Rushton in Sunny Spain

Dear Martin, just a note to say that I contacted Andy @ Astratech and very pleased I am with the MSS 500 I purchased from him. It looks and performs as new and for £95 I am very satisfied. Many thanks for your recommendation. Regards Brian. DB AV Consultants.

Dear Andy, Received Pace MSS500 today @ 11.45. I'm very pleased in every respect, a factory brand new one would not look or perform any better. Many thanks Brian Wright. DB AV consultants.

Hi Andy

I have followed your instructions regarding reconnecting the ribbon cable from the card reader and the receiver is now working perfectly. Thank you once again for a superbly efficient service at a very reasonable price.

Best regards, Nick